Shipping policy

Shipping Policy

Last updated: October 23, 2026

Brain on Shuffle products are printed on demand and shipped directly from our production partners. This policy explains how long an order takes and what to expect.

Where we ship

We ship to Canada, the United States, Australia and most countries in the European Union. If your country is not offered at checkout, we cannot ship there yet.

Processing and production time

Each item is made after you order it. Most orders are produced and handed to the carrier within 2 to 7 business days. Production time can be longer during busy seasons such as the holidays.

Delivery time

After your order ships, delivery time depends on where you live and which item you ordered. Your estimated delivery window is shown at checkout. As a guide, orders to countries in the European Union typically arrive in 12 to 35 business days in total. Orders with several items may ship in separate packages from different facilities, so items can arrive on different days.

Delivery dates are estimates and not guaranteed. Delays can happen because of weather, customs, holidays or carrier issues.

Shipping costs

Shipping costs are calculated at checkout from your destination and the items in your cart. The final cost is always shown before you pay.

Tracking

You will receive an email with a tracking number as soon as your order ships. Tracking can take up to 48 hours to update after you get the email.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in our prices and are the responsibility of the customer. We do not control or know these amounts in advance.

Incorrect address

Please check your shipping address carefully before you place the order. We are not responsible for orders that are lost, delayed or returned because of an incorrect or incomplete address. If a package is returned to us, we may be able to reship it for an additional shipping charge.

Lost, delayed or damaged packages

If your tracking has not moved for several days, first check the address and ask your local post office. Then contact us. If your package is lost or arrives damaged and the address was correct, we will replace it or refund you. See our Refund Policy for details and how to make a claim within 30 days of delivery.