Refund policy

Refund Policy

Last updated: October 23, 2026

Thank you for shopping with Brain on Shuffle. Every item we sell is printed on demand just for you, so we cannot restock or resell it. This policy explains when we will replace or refund an order and how to ask.

Made to order, so no change-of-mind returns

Because each product is produced only after you order, we do not accept returns or exchanges if you change your mind, ordered the wrong size or colour, or simply do not like the fit. Please check the size guide and product details before you buy. Slight differences in colour between your screen and the printed product are normal.

When we will replace or refund your order

We will gladly send a free replacement, or a refund if a replacement is not possible, when:

the item arrives damaged,
the item has a manufacturing or printing defect, such as a misprint, a faulty print, or a stain,
you received the wrong item, size or design compared to what you ordered, or
your package is lost in transit and the delivery address you gave was correct.

You do not need to send the item back.

How to make a claim

your order number,
a short description of the problem, and
clear photos (or a video) showing the damage or defect. If several items share the same issue, please show them together in one photo.

We usually reply within 2 business days. Once approved, we will arrange a replacement or refund to your original payment method. Refunds may take 5 to 10 business days to appear on your statement, depending on your bank.

What is not covered

Orders lost or returned because the delivery address was incorrect or incomplete. In this case we may be able to reship for an additional charge or offer a partial refund.
Items that match the size guide or product description but are not the size or colour you prefer. Size differences of under 1 inch (2.5 cm) from the size guide are normal.
Prints that look different because of a low-resolution design supplied by the customer.
Normal wear, washing damage, or damage caused after delivery.
Customs duties, import taxes and fees charged by your country, and packages refused or unclaimed at delivery.

Care tip

To keep your print looking its best, wash cold and inside out, and tumble dry low. A faint smell from the printing process or light pre-treatment residue is normal and goes away after the first wash.

Cancelling or changing an order

Orders go into production quickly. If you need to cancel or change your address, email us as soon as possible after ordering. We can only cancel or edit an order before it has gone into production.